Privacy Policy - ChemTradeHub

1. Data Controller

MetaLink Co., Ltd. ("we", "us", or "our") is the data controller responsible for your personal data. MetaLink Co., Ltd. operates ChemTradeHub platform. For all data protection matters, you can contact us at info@metalinktech.co.jp.

2. Information We Collect

We collect and process your personal data only with a valid legal basis under GDPR. This includes:

Account information (email, company name, contact details for registered users)
Inquiry and communication records between users and suppliers
Usage data (search queries, page visits, interaction patterns)
Device and technical information (IP address, browser type, operating system)
Cookies and similar tracking technologies for website functionality

Legal bases for processing include:

Your consent
Performance of a contract
Legal obligations (chemical regulations, safety standards)
Our legitimate interests (platform security, fraud prevention)

3. How We Use Your Information

We use the information we collect to:

Facilitate inquiries and communication between users and suppliers
Display relevant supplier and product information
Improve search functionality and platform performance
Provide customer support and respond to user requests
Analyze usage patterns to enhance user experience
Ensure platform security and prevent abuse
Comply with legal obligations and respond to lawful requests

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy. Account information is retained while your account remains active. Inquiry records are kept for customer service purposes and may be retained for up to 7 years. Usage data is typically retained for 2 years for analytics purposes. When data is no longer needed, it will be securely deleted or anonymized.

5. International Transfers

Given the global nature of chemical trading, we may need to transfer your data across borders. When transferring data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

Standard contractual clauses approved by the European Commission
Compliance with international chemical trading regulations
Binding corporate rules for transfers within our group

6. Your Rights Under GDPR

Under the GDPR, you have the following rights:

Right to access: Obtain a copy of your personal data
Right to rectification: Correct inaccurate or incomplete data
Right to erasure: Request deletion of your data ("right to be forgotten")
Right to restrict processing: Limit how we use your data
Right to data portability: Receive your data in a structured, commonly used format
Right to object: Object to processing based on legitimate interests or direct marketing
Rights related to automated decision-making: Not be subject to decisions based solely on automated processing

To exercise any of these rights, please contact us at support@chemtradehub.com. We will respond to your request within 30 days. You also have the right to lodge a complaint with your local data protection authority.

7. Cookies and Tracking

Our website uses the following types of cookies:

Essential cookies: Required for basic site functionality and security (including authentication). These cookies are necessary and cannot be disabled.
Analytics cookies: Help us understand how visitors interact with our website. These cookies are optional and can be disabled.

You can manage your cookie preferences through our cookie consent banner or your browser settings. For detailed information about the cookies we use and their purposes, please see our Cookie Policy.

8. Security

We implement industry-standard security measures to protect your information, including:

End-to-end encryption for sensitive data transmission
Regular security audits and penetration testing
Multi-factor authentication for account access
Secure storage of compliance documentation

In the event of a data breach that may affect chemical safety or regulatory compliance, we will notify relevant authorities and affected users within 72 hours, in accordance with both data protection and chemical industry regulations.

9. Third-Party Data Collection

Our platform displays supplier information, company logos, and product data that may be collected from publicly available internet sources. This information is used solely for informational purposes and to facilitate business inquiries. We do not collect personal data about individuals through this process, only publicly available business information such as company names, contact details, and product specifications. If you are a company representative and wish to update, correct, or remove your company's information, please contact us.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "last updated" date. If we make significant changes, we will provide additional notice such as a prominent website notice or email notification.

Last Updated: 2025-09-01

11. Contact Us

For any questions about this Privacy Policy or our data practices, please contact us at:

MetaLink Co., Ltd. - Data Protection Officer
Email: info@metalinktech.co.jp